Privacy Policy – famly doc
This Privacy Policy explains how Panex Solutions ("we", "us", "our") collects, uses, shares and protects information when you use the famly doc mobile application (the "App"). famly doc is the driver app of the Famly ride service in Sri Lanka. Drivers use it to register, go online, receive ride requests, navigate to passengers and complete trips.
By using the App you agree to the collection and use of information as described in this policy.
1. Information we collect
Information you provide
- Account details: your name, mobile phone number and, if you provide it, your email address.
- Driver verification details: your National Identity Card (NIC) number and driving licence number.
- Vehicle details: vehicle model, colour and registration (plate) number.
- Photos: a profile photo and any document or vehicle photos you choose to upload with the camera or from your photo library.
Information collected automatically
- Precise location, including in the background: while you are online as a driver, the App collects your device's precise location. This happens even when the App is closed or not in use, so that we can match you with nearby ride requests, show your position to the passenger on an active trip and calculate trip routes and fares. Background location collection stops when you go offline.
- Trip information: pickup, stop and drop locations, routes, trip times, fares and payment status.
- Device and app information: device model, operating system version, app version and a push-notification token. We use these to deliver ride requests and service notifications.
- Diagnostic information: crash logs and basic usage information that we use to fix problems and improve the App.
2. How we use your information
- To create and manage your driver account and verify your identity, licence and vehicle.
- To send you nearby ride requests, connect you with passengers and support navigation during trips.
- To show passengers your name, photo, vehicle details and live location during an active trip.
- To calculate fares, process payments and earnings, and keep trip records.
- To send service notifications, such as new ride requests and trip updates.
- To maintain safety and security, prevent fraud and comply with legal obligations.
- To provide customer support and improve the App.
3. How we share your information
We do not sell your personal information. We share it only as follows:
- With passengers: your name, profile photo, vehicle model, colour and plate number, and your live location during an active trip.
- With service providers that run parts of the service for us:
- Google Firebase (authentication, database, cloud messaging, crash reporting)
- Google Maps Platform (maps, location and routing)
- PayHere (payment processing)
- For legal reasons: when required by law, by court order or by a government authority, or when needed to protect the rights, property or safety of our users, the public or Panex Solutions.
- Business transfers: if there is a merger, acquisition or sale of assets, subject to this policy.
4. Data retention
We keep your account information for as long as your account is active. Trip and payment records may be kept for longer where we need them for legal, tax, accounting or dispute-resolution purposes. When those purposes end, we delete or anonymise the data.
5. Account and data deletion
You can delete your account from inside the App (Account → Delete account). You can also email us at harshananavod97@gmail.com from your registered details and ask us to delete your account and associated data. We will process the request within 30 days, except for records we are legally required to keep.
6. Security
Data is sent over encrypted connections (HTTPS/TLS) and stored with access controls. No method of transmission or storage is 100% secure, but we use reasonable measures to protect your information.
7. Your choices
- You can turn off location, camera, photo and notification permissions at any time in your device settings. Some features, such as receiving ride requests, will not work without location access.
- You can go offline at any time, which stops background location collection.
- You can ask us to access, correct or delete your personal information by contacting us.
8. Children
The App is intended for licensed drivers aged 18 or older. We do not knowingly collect information from children. If you believe a child has given us personal data, contact us and we will delete it.
9. Changes to this policy
We may update this policy from time to time. When we do, we will post the new version on this page and change the "Last updated" date above.
10. Contact us
Panex Solutions
Email: harshananavod97@gmail.com